Quick Solutions
🎤 Audio Issues
- • Check microphone permissions
- • Test audio in browser settings
- • Use Chrome or Firefox
- • Restart browser
🔐 Login Problems
- • Clear browser cache
- • Check email for verification
- • Reset password
- • Disable ad blockers
⚡ Performance Issues
- • Close other browser tabs
- • Check internet connection
- • Update browser
- • Restart device
System Requirements
| Component | Minimum Requirements | Recommended | Status Check |
|---|---|---|---|
| Browser | Chrome 80+, Firefox 75+, Safari 13+ | Latest Chrome or Firefox | ✓ Compatible |
| Internet Speed | 5 Mbps download, 1 Mbps upload | 25+ Mbps download, 5+ Mbps upload | |
| Microphone | Built-in or external microphone | Noise-canceling headset | |
| Operating System | Windows 10, macOS 10.14, Ubuntu 18.04 | Latest OS version | ✓ Compatible |
Detailed Troubleshooting Guide
🎤 Audio Recording Issues
Common Symptoms
- • Microphone not detected
- • No audio recording
- • Poor audio quality
- • Echo or feedback
Step-by-Step Solutions
| Step | Action |
|---|---|
| 1 | Check browser permissions for microphone access |
| 2 | Test microphone in system settings |
| 3 | Close other applications using microphone |
| 4 | Restart browser and try again |
Browser-Specific Fixes
Chrome
Settings → Privacy & Security → Site Settings → Microphone
Firefox
Preferences → Privacy & Security → Permissions → Microphone
Safari
Preferences → Websites → Microphone
🌐 Connection & Loading Issues
Diagnostic Steps
| Check | Expected Result | If Failed |
|---|---|---|
| Internet Speed | 5+ Mbps | Contact ISP |
| DNS Resolution | Site loads | Change DNS to 8.8.8.8 |
| Firewall | No blocking | Add site to whitelist |
Network Optimization
- • Use wired connection instead of WiFi
- • Close bandwidth-heavy applications
- • Pause cloud backups during tests
- • Position closer to WiFi router
- • Use 5GHz WiFi band if available
Contact Technical Support
Support Channels
📧 Email Support
support@speakingmocktest.com
Response time: 2-4 hours
💬 Live Chat
Available 9 AM - 6 PM EST
Monday to Friday
+880 1843504994
Quick technical queries
Before Contacting Support
Please Include:
- • Your browser name and version
- • Operating system details
- • Description of the issue
- • Steps you've already tried
- • Screenshots if applicable
- • Error messages (exact text)
System Information
Browser: Detecting...
OS: Detecting...
Screen: Detecting...